Cancellation Policy
How to request cancellation of a Zancan Digital subscription and what happens after a cancellation request is processed.
1. Subscription Cancellation
You may request cancellation of a subscription-based service at any time. Cancellation generally prevents future subscription renewals once the request has been processed.
2. How to Request Cancellation
To request cancellation assistance, contact us at contact@zancandigital.com using the email address associated with your purchase.
3. Information Required
To help us process your request, please provide your full name, the email address used at checkout, the product or subscription name, and, when available, your order or transaction reference.
4. Future Renewals
Once a cancellation request has been processed, future subscription renewals will not be charged.
5. Access After Cancellation
Depending on the specific product terms, access to the Service may continue until the end of the period already paid for, even after a cancellation request has been processed.
6. One-Time Purchases
One-time purchases are not subscriptions and are not subject to recurring renewal. This Cancellation Policy applies to subscription-based services.
7. Cancellation and Refunds
Cancelling a subscription does not automatically mean that previous payments will be refunded. Refund eligibility is evaluated separately, according to our Refund Policy.
8. Failed or Pending Payments
If a payment fails or remains pending at the time of a renewal, access to the corresponding Service may be affected until the situation is resolved or the subscription is cancelled.
9. Confirmation of Cancellation
We aim to confirm cancellation requests once they have been processed. Please keep this confirmation for your records.
10. Contact Information
For cancellation requests or questions about this policy, contact us using the details below.
Zancan Digital LTDA
CNPJ / Brazilian Tax ID: 56.901.748/0001-10
Rua Verona, 253, Residencial Tartarelli, Terra Boa, Paraná, Brazil
Email: contact@zancandigital.com
WhatsApp: +55 44 99750-1543
Website: https://zancandigital.com/