Privacy Policy
How Zancan Digital LTDA collects, uses, and protects information in connection with our web applications, digital platforms, and educational content.
1. Introduction
This Privacy Policy explains how Zancan Digital LTDA ("Zancan Digital", "we", "us", or "our") collects, uses, and protects information in connection with our web applications, digital platforms, guided programs, and educational content (collectively, the "Services"). By accessing or using our Services, you agree to the practices described in this Policy.
2. Information We May Collect
We may collect information that you provide directly to us, information generated through your use of the Services, and information received from authorized payment processors and technology service providers that support our operations.
3. Information Provided by Customers
When you interact with us, you may provide information such as your name, email address, and any details you choose to share in communications with our customer support channel.
4. Account and Purchase Information
When you purchase a digital product or subscription, we may receive confirmation of your purchase, the product acquired, and billing-related information necessary to grant and manage access to the Services. Complete payment card details are handled by authorized payment processors and are not stored on our own systems.
5. Technical and Usage Information
We may automatically collect certain technical information when you access our Services, such as general device and browser information, approximate access times, and usage patterns that help us understand how our Services are used and maintained.
6. Customer Support Communications
When you contact our customer support channel, we may retain the content of your message, your email address, and any information you choose to provide, in order to respond to your request and keep a record of the assistance provided.
7. How Information Is Used
We use the information we collect to provide access to purchased digital products, respond to customer support requests, manage billing, subscriptions, and cancellations, maintain the security and proper functioning of our Services, and comply with applicable legal obligations.
8. Payment Processing
Payments for our digital products and subscriptions are processed by authorized payment processors and technology service providers. These providers process payment information under their own applicable terms and privacy practices. Zancan Digital does not store complete payment card numbers.
9. Service Providers
We may share information with authorized payment processors and technology service providers that help us operate our Services, such as hosting, email delivery, and platform infrastructure. These providers are expected to handle information only as necessary to provide their services to us.
10. Cookies and Similar Technologies
Our websites and platforms may use cookies or similar technologies to support basic functionality, remember preferences, and understand general usage patterns. You may be able to adjust your browser settings to limit certain cookies, although this may affect how some features of the Services function.
11. Data Retention
We retain information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the type of information and the purpose for which it was collected.
12. Data Security
We use reasonable administrative and technical measures intended to protect information from unauthorized access, use, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
13. International Data Processing
Zancan Digital LTDA is incorporated in Brazil. Depending on the technology service providers used to operate our Services, information may be processed in different locations. We seek to work with providers that apply appropriate safeguards for the information they process on our behalf.
14. Customer Rights
Depending on your jurisdiction, you may have rights regarding your personal information, which may include the right to request access, correction, or deletion of information we hold about you. To exercise these rights, contact us using the information provided below.
15. Children's Privacy
Our Services are intended for adults and are not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can address the matter.
16. Third-Party Links
Our Services may contain links to third-party websites or content that we do not control. This Privacy Policy does not apply to third-party sites, and we encourage you to review the privacy practices of any third-party service you visit.
17. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The updated version will be posted with a revised "Last updated" date.
18. How to Contact Us
If you have questions about this Privacy Policy or how we handle information, contact us using the details below.
Zancan Digital LTDA
CNPJ / Brazilian Tax ID: 56.901.748/0001-10
Rua Verona, 253, Residencial Tartarelli, Terra Boa, Paraná, Brazil
Email: contact@zancandigital.com
WhatsApp: +55 44 99750-1543
Website: https://zancandigital.com/