Support throughout your digital experience
Find guidance for common access, account, billing, subscription, cancellation, and refund-related questions.
Contact Our Support Channels
Reach us the way that suits you best
Our official support channels are available for questions related to product access, account assistance, billing, subscriptions, cancellations, refunds, and general purchase information.
Accessing a Digital Product
Access instructions are generally sent to the email address used during checkout, after payment confirmation. If you have not located your access message, please try the following:
- Check your inbox
- Check your spam or junk folder
- Search for messages related to the specific product you purchased
- Confirm that you are checking the same email address used at checkout
- Contact us if you still cannot find your access message
Login and Account Assistance
To log in, use the email address connected to your purchase and follow the access instructions provided for the specific platform. Each digital product may have its own sign-in process, described in its access instructions.
Billing Questions
Billing frequency, price, renewal conditions, and other product information are presented clearly during the purchase process, before payment is completed. If you have a question about a specific charge, contact us with the email address used at checkout.
Subscription Management
If you need assistance managing a subscription, contact us using our official channels. Please include the email address used during checkout so we can locate your subscription.
Cancellation Requests
Subscription cancellations are handled according to our Cancellation Policy, which explains how requests are processed and when they take effect.
Refund Requests
Refund requests are handled according to our Refund Policy, which explains the information required and how requests are reviewed.
General Account Assistance
For any other question related to your digital product, account, or purchase, contact us through email, WhatsApp, or phone using the details above.
Frequently Asked Questions
A few more common questions
After your payment is confirmed, you will receive access instructions by email. These instructions explain how to log in and start using your digital product.
Please check your spam or promotions folder first. If you still cannot find your access email, contact us for assistance.
You can manage or cancel a subscription by following the instructions described in our Cancellation Policy or by contacting us.
Refund requests are handled according to our Refund Policy. You can contact us to start a refund request for an eligible product.
You can contact Zancan Digital by email at contact@zancandigital.com or through WhatsApp at +55 44 99750-1543. When contacting us about a purchase, please provide the email address entered during checkout.
Yes. Our official WhatsApp support number is +55 44 99750-1543. This channel may be used for questions related to product access, billing, subscriptions, cancellations, refunds, or general account assistance.
Yes. Zancan Digital LTDA is a company incorporated in Brazil, registered under Brazilian law, and it serves customers in international markets.